How can we help you?
Support for every step of your trip
Before you book, while you plan and during your trip, our team is here for you. Choose the way that suits you best: phone, WhatsApp, live chat or email. Reservations and customer support are available 24 hours a day, 7 days a week on WhatsApp and email.
Contact us from your country
We show the support line of your region first. You can always call any of our lines.
Arab countries
Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Oman, Bahrain, Egypt, Jordan, Iraq, Lebanon, Morocco and other Arab countries
Support line (Türkiye)+90 544 662 04 00
WhatsApp 7/24+1 555 168 1523
Your regionPortugal and Brazil
Portugal, Brazil
Support line (Portugal)+351 910 852 767
WhatsApp 7/24+1 555 168 1523
Your regionOther countries
All other countries
International support line+1 555 168 1523
WhatsApp 7/24+1 555 168 1523
Your regionLive chat
Open the chat at the bottom of any page. Vego, our virtual assistant, answers your questions about tours, packages, transfers, visas and city guides at once. When you need a person, choose “Talk to a person” and a member of our reservations team continues the conversation. You can also continue on WhatsApp.
- The assistant gives information only: prices, availability and bookings are always confirmed by our team.
- Leave your name, email or phone if you want us to reply later.
Write to us on WhatsApp at +1 555 168 1523, 24 hours a day, 7 days a week. Send your booking reference (for example VG-2026-00013) if you already have a booking.
For bookings, changes and cancellations write to reservations@vego.travel. For general questions and written complaints write to info@vego.travel. Always add your booking reference when you have one.
Office hours
- Monday to Friday: 09:00–18:00
- Saturday: 10:00–14:00
- Sunday: closed
- WhatsApp and email: 24/7
Change or cancel a booking
Send your request from “My bookings” in your account, by email to reservations@vego.travel or on WhatsApp, with your booking reference. A change or cancellation is valid only when we confirm it to you in writing, and the time of your request counts to calculate any fee.
- The conditions written in your offer or booking confirmation always apply first.
- Airport transfers and cars with driver: free cancellation more than 48 hours before the pick-up time.
- Private tours and day trips: free cancellation more than 48 hours before the start; 50% between 48 and 24 hours; 100% less than 24 hours before or no-show.
- Hotels: the cancellation conditions of the hotel rate apply; non-refundable rates cannot be changed or refunded.
- Holiday packages: the cancellation fees in your offer apply, or the scale in our refund policy.
Payments and refunds
- Prices are shown in euros unless stated otherwise; prices in other currencies are approximate.
- Online payments are processed by Stripe, our payment provider. VEGOTravel never sees or stores your full card number.
- For some services we ask for a deposit and the balance later; the amounts and dates are written in your offer and confirmation.
- For services confirmed on request, nothing is charged before you accept our offer.
- Refunds are made to the same payment method and in the same currency. We start the refund within 14 days after we confirm the cancellation.
Help during your trip
If something is not as expected during your trip, contact us at once on WhatsApp at +1 555 168 1523 (24/7) or by phone at +1 555 168 1523, so we can solve it on the spot.
- Flight delayed or cancelled? Tell us as soon as possible: we follow your flight and adapt your transfer pick-up whenever we can, at no extra cost.
- Follow the instructions of drivers, guides and hotels for your safety.
- In a medical or safety emergency, first call the local emergency number of the country you are in, then tell us on WhatsApp.
Frequently asked questions
How do I change or cancel my booking?
Send a request from “My bookings” in your account, by email to reservations@vego.travel or on WhatsApp, with your booking reference. The change or cancellation is valid when we confirm it in writing.
When is my booking confirmed?
Your booking is confirmed only when we send you a written confirmation by email with a booking reference. A request or a message sent through the website is not a booking until we confirm it.
How and when do I get a refund?
Refunds are made to the same payment method and in the same currency used to pay. We start the refund within 14 days after we confirm the cancellation; your bank may take a few more working days.
How can I pay?
Online payments are made on our secure payment page, processed by Stripe, with the card or payment methods shown there. For some services you pay a deposit first and the balance later, as written in your offer.
Can I talk to a real person in the chat?
Yes. Choose “Talk to a person” in the chat and a member of our reservations team continues the conversation. You can also write to us on WhatsApp at any time.
Is support available at night and on weekends?
Yes. Reservations and customer support are available 24 hours a day, 7 days a week on WhatsApp and email. Our phone lines follow the office hours shown on this page.
My flight is delayed. What happens to my transfer?
Tell us as soon as possible. We follow your flight and adapt the pick-up whenever we can, at no extra cost.
Who organises the tours and packages?
Most tours, packages and travel services are organised by licensed partners and resold by VEGOTravel as a travel agent. We take your booking and payment and stay your point of contact before and during the trip.
