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Last updated: 2 November 2026
These terms explain how you may use www.vego.travel and how bookings made through it work. Please read them before you send a request or make a booking. By using the website you accept these terms in the version published at that moment.
1. Who we are
The website www.vego.travel (the “website”) and the brand VEGOTravel belong to:
- Company: VESTARA TURİZM VE TİCARET LİMİTED ŞİRKETİ (“VEGOTravel”, “we”, “us”)
- Registration number: 267821-5
- Registered address: Meriç Sok., No:23, Şirinevler Mah., Bahçelievler, İstanbul, Türkiye
- Travel agency licence: 9250953005
- Phone and WhatsApp: +351 910 852 767
- Email: info@vego.travel (general) · reservations@vego.travel (bookings, changes and cancellations)
Reservations and customer support are available 24 hours a day, 7 days a week, on WhatsApp and email.
2. Who may use the website
The website is for travellers who want information about our services or want to book them. To make a booking you must be at least 18 years old and able to enter into a contract. A booking made by a minor is the responsibility of the minor’s parents or legal guardians.
Using the website is free and does not require an account. Some services, such as following your bookings or visa applications, need a customer account.
3. Your customer account
You can create an account with your email address and a password, or sign in with Google or Facebook. Keep your password private and do not share your account. You are responsible for what is done with your account, unless it was used without your permission and you told us as soon as you knew. The details you give us must be true, complete and kept up to date.
4. Our services
Through the website we offer private tours, holiday packages, airport and city transfers, cars with driver, hotel bookings, visa assistance and travel guides for Spain, Portugal, Italy, Greece and Türkiye.
- Tours, holiday packages and travel services: the private tours, holiday packages, transfers, cars with driver and hotel stays offered on the website are organised and operated by our partners: tour operators, travel agencies, transport companies, hotels and guides that are authorised to organise and provide these services under the laws and licences of their own countries. VEGOTravel promotes and resells these offers as a travel agent: we present the offer, take your booking and payment, pass your booking to the partner and support you before and during the trip. The partner that organises each service is shown in your offer or confirmation on request.
- Flights: our flight search shows offers from partner booking sites. A flight is booked and paid on the partner’s website, and the partner and the airline are responsible for that booking under their own terms.
- Travel eSIM and travel insurance: these products are sold by our partners. Their terms apply to your purchase, and we can help you if you have a question.
- Visa assistance: we check your documents, submit the application and follow it for you. The decision to grant a visa belongs only to the authorities of the country concerned, and the processing times we show are estimates.
5. How a booking works
- You choose a service and send your dates, the number of travellers and your contact details.
- Before you confirm, you see the services included, the total price and the conditions that apply (for example deposit, cancellation and payment terms). Please check these details carefully.
- When online payment is available, you pay on our secure payment page. For services confirmed on request, we first check availability and send you an offer; nothing is charged before you accept it.
- Your booking is confirmed only when we send you a written confirmation by email with a booking reference (for example VG-2026-00013). Booking confirmations are issued in English.
A request or a message sent through the website is not a booking until we confirm it. Bookings must be made in the names of the real travellers, and the services are provided only to the people named in the booking.
6. Prices
Prices are shown in euros unless stated otherwise; prices in other currencies are approximate. The price in your offer or on the payment page is the total price of the services listed, including the taxes that apply to them. Unless written otherwise, prices do not include:
- tourist or city taxes that hotels collect directly on arrival;
- visa fees, entry or exit fees and other charges paid at the destination;
- services that are not listed in your booking.
We check our prices carefully, but an obvious error can happen (for example a price far below the normal market value). In that case we will tell you as soon as we notice it, and you may either keep the booking at the correct price or cancel it free of charge with a full refund of anything you paid.
7. Payment
Online payments are processed by Stripe, our payment provider, using the card or payment methods shown on the payment page. VEGOTravel never sees or stores your full card number. For some services we ask for a deposit and the balance later; the amounts and dates are written in your offer and confirmation. If a payment is declined or not made on time, we may cancel the booking.
8. Changes and cancellations
To change or cancel a booking, send us a request from “My bookings” in your account, by email to reservations@vego.travel or on WhatsApp. A change or cancellation is valid only when we confirm it in writing.
The cancellation conditions of each service are shown before you book and written in your confirmation. Hotel rates, tickets and some special services may be non-refundable. Our refund policy explains how and when refunds are made. If you do not show up on the day, the service is charged in full.
For holiday packages, you may cancel at any time before departure; the cancellation fee in your offer then applies. If unavoidable and extraordinary circumstances at the destination seriously affect the trip, you may cancel before departure without a fee and receive a full refund. If the organiser has to cancel for such circumstances, everything you paid is refunded.
Many consumer laws give a right to withdraw from distance contracts within a set period. This right does not apply to accommodation, transport, car hire, catering or leisure services booked for a specific date or period; for these services the cancellation conditions of your booking apply.
9. Travel documents and your responsibilities
Each traveller must carry a valid passport or identity card and any visa, health document or permit required for the trip. Please check the requirements before you travel and arrive on time for every service. We recommend travel insurance for every trip. During the trip, follow the instructions of drivers, guides and hotels for your safety.
10. Information on the website
We work to keep the information on the website accurate and up to date, including descriptions, photos, prices, opening hours and travel tips. Some of it comes from our suppliers or public sources and can change without notice. Photos show examples of what to expect. The details that apply to your booking are those written in your confirmation.
11. Our responsibility
We choose our partners with care, check that they are authorised to provide their services, and are responsible for our own part as travel agent: correct information, handling your booking and payment, and passing your requests to the partner, within the limits allowed by law. The partner that organises or operates a tour, package or service is responsible for providing it as described, under its own licence and the laws of its country. We stay your point of contact and help you with any problem. We are not responsible for:
- services booked and paid directly with partners (such as flights, eSIM and insurance), which are governed by the partner’s terms;
- events outside our control, such as strikes, extreme weather, natural disasters, health emergencies, decisions of authorities or flight delays and cancellations;
- visa refusals or delays caused by the authorities;
- temporary interruptions, technical errors or loss of data on the website, or damage caused by viruses or by misuse of the website by others;
- the content of other websites linked from ours.
Nothing in these terms limits a responsibility that the law does not allow us to limit.
12. Using the website properly
You agree not to use the website to:
- do anything illegal, fraudulent or harmful to others;
- publish or send offensive, racist or violent content, or content that breaks the rights of others;
- introduce viruses or any code that could damage the website or other users;
- make false or test bookings, or book in the name of another person without their permission;
- send spam or advertising, or copy, resell or use the website or its content for commercial purposes without our written permission.
We may refuse or remove access to the website for anyone who does not respect these terms.
13. Intellectual property
The VEGOTravel name and logo, the Vego mascot, the texts, travel guides, photos, design and software of the website belong to VEGOTravel or to the people who allowed us to use them, and are protected by intellectual property law. Some photos are used under licence and their authors are credited. You may view and print pages for your own personal use. Any other use, copy or publication needs our written permission.
14. Links to other websites
The website contains links to other websites, such as our partners, booking engines and maps. We include them for your convenience; we do not control those websites and are not responsible for their content. If you see a link to illegal content, please tell us and we will remove it.
15. Personal data
We use your personal data only to answer you, manage your bookings and provide our services, as explained in our privacy policy. Our use of cookies is explained in the cookie banner and in “Cookie settings” at the bottom of each page.
16. Complaints
If something is not as expected during your trip, contact us immediately on WhatsApp or by phone so that we can solve it on the spot. You can also send a written complaint to info@vego.travel with your booking reference. We reply as soon as possible.
17. Changes to these terms
We may update these terms when the law, our services or the website change. The new version applies from the moment it is published here. The terms that apply to a booking are those published on the day of the booking.
If any part of these terms is found invalid, the rest remains valid.
18. Language, law and courts
The contract for your booking is made in English. If these terms are translated, the English version prevails in case of a difference.
These terms are governed by the laws of the Republic of Türkiye. If you are a consumer, you keep the protection of the mandatory consumer rules of the country where you live, and you may bring a claim before the courts of your place of residence or the courts of İstanbul.
